Risky Aryana
CUSTOMER SERVICE REPRESENTATIVE
about
Customer Service Assistance with over 5 years of experience in telecommunication customer service, tech support, and customer care.
Familiar with major customer service software, conflict resolution, and possess a positive attitude. Aiming to use my proven skills to effectively fill the managerial role in your company.
Pt. Ciptra Kreasi Woods Indutri
PADJADJARAN UNIVERSITY
专业背景
- 目前状态
- 专业客户支援专员・服务人员
- 产业电子 / 电信・制造・游戏
- 工作年资10 到 15 年 (10 到 15 年相关工作经验)
- 管理经历我有管理 1～5 人的经验
- 技能
- 语言能力English・专业
- 最高学历
求职偏好
- 预期工作模式全职・我只想远端工作
- 希望获得的职位CUSTOMER SERVICE REPRESENTATIVE
- 期望的工作地点
- 接案服务兼职接案者
工作经验
CUSTOMER SERVICE REPRESENTATIVE
• Handling claims and inquiries via inbound calls and emails from US Customers
• Handling backup tickets from Marketplaces
• Make after sales calls to customer to increase positive reviews.
• Make weekly reports of all the claims to the Marketing, Productions and CEO.
CUSTOMER SERVICE SUPPORT
• Handle backend tickets from Call Center agents and provide First Call Resolution.
• Escalate unresolved cases to related divisions (IT, Network, HQ)
• Provide call backs to make sure that the issues have been resolved
CUSTOMER SERVICE REPRESENTATIVE
. Handle customer calls, provide informations on Telkomsel both prepaid andpostpaid knowledge for local and native customer
. Utilized CRM software to resolve the complaints of customers
. Assisted customers to ensure a positive experience
学历
Associate’s Degree
・
English Education