Risky Aryana
CUSTOMER SERVICE REPRESENTATIVE
about
Customer Service Assistance with over 5 years of experience in telecommunication customer service, tech support, and customer care.
Familiar with major customer service software, conflict resolution, and possess a positive attitude. Aiming to use my proven skills to effectively fill the managerial role in your company.
Pt. Ciptra Kreasi Woods Indutri
PADJADJARAN UNIVERSITY
專業背景
- 目前狀態
- 專業客戶支援專員・服務人員
- 產業電子 / 電信・製造・遊戲
- 工作年資10 到 15 年 (10 到 15 年相關工作經驗)
- 管理經歷我有管理 1～5 人的經驗
- 技能
- 語言能力English・專業
- 最高學歷
求職偏好
- 預期工作模式全職・我只想遠端工作
- 希望獲得的職位CUSTOMER SERVICE REPRESENTATIVE
- 期望的工作地點
- 接案服務兼職接案者
工作經驗
CUSTOMER SERVICE REPRESENTATIVE
• Handling claims and inquiries via inbound calls and emails from US Customers
• Handling backup tickets from Marketplaces
• Make after sales calls to customer to increase positive reviews.
• Make weekly reports of all the claims to the Marketing, Productions and CEO.
CUSTOMER SERVICE SUPPORT
• Handle backend tickets from Call Center agents and provide First Call Resolution.
• Escalate unresolved cases to related divisions (IT, Network, HQ)
• Provide call backs to make sure that the issues have been resolved
CUSTOMER SERVICE REPRESENTATIVE
. Handle customer calls, provide informations on Telkomsel both prepaid andpostpaid knowledge for local and native customer
. Utilized CRM software to resolve the complaints of customers
. Assisted customers to ensure a positive experience
學歷
Associate’s Degree
・
English Education