Avatar of seemant khanna.
seemant khanna
Customer success
列印
Avatar of the user.

seemant khanna

Customer success
Experienced in customer success bringing 2 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
CEAT
IBS Hyderabad
Dehradun, Uttarakhand, India

职场能力评价

专业背景

  • 目前状态
  • 专业
  • 产业
    广告
  • 工作年资
    2 到 4 年
  • 管理经历
    我有管理 10~15 人的经验
  • 技能
    Word
    Excel
    Customer Service
    Google Drive
    Sales & Marketing
    Salesforce
    Team Leadership
  • 语言能力
    English
    专业
  • 最高学历
    硕士

求职偏好

  • 预期工作模式
    全职
    对远端工作有兴趣
  • 希望获得的职位
    Management trainee
  • 期望的工作地点
  • 接案服务
    不提供接案服务

工作经验

Management trainee

2020年12月 - 2021年8月
9 个月
1.Assisted established management staff with operational oversight, business development and process improvement strategies. 2. Devised processes to boost long-term business success and increase profit levels. 3. Working with Distributors and dealers to make sure goals are being achieved. 4.Developed documentation and logs of implemented solutions and generated and submitted reports. 5. Handling team of 15 people to make sure they are working on the given target. 6.Making sure Dealers and distributors are giving optimum business to the company

Trainee

2019年2月 - 2019年5月
4 个月
1. Attended training courses to build understanding of processes, techniques and industry. 2. Recommended changes, improvements or enhancements in products to product development team based on customer feedback. 3. Gained customer acceptance by demonstrating cost reductions and operations improvements. 4. Cross selling and upselling of Amul products . 5. Working with Distributors of the company to make sure they are giving optimum business . 6. Market research for various products of the company.

cafe manager

2017年9月 - 2018年5月
9 个月
1. Trained cafe employees to consistently exceed customers' expectations and provide superior service. 2. Working with Big giants of the company to make sure they are always working with cafe coffee day. Increasing the customer retention rate. 3. Cross selling and upselling of Cafe coffee day products. 4. B2B tie up .

学历

MBA
2018 - 2020
Master of Business Administration (MBA)
Bsc. In Hospitality and Hotel Administration
2013 - 2016
Class XII
2012 - 2013