Avatar of Nur Suci Dwi Astuti.
Nur Suci Dwi Astuti
Online Customer Service & Deal Maker
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Nur Suci Dwi Astuti

Online Customer Service & Deal Maker
Graduate from International Hotel Management School, Solo, and experienced as online customer service for more than 2 years. Passionate in helping meet customer needs for company products and services, including for personal and corporate needs. Responsible for selling, channel optimization, and handling complaints, as well as collaborating with other teams and divisions to provide the best service for customers.
CV. Dekayu Indonesia
International Hotel Management School, Solo
Yogyakarta, Indonesia

Latar Belakang Profesional

  • Status sekarang
  • Profesi
    Customer Service / Support
    Customer Success Manager
  • Bidang
    Hotel
    Pariwisata
    Marketing / Komunikasi
  • Pengalaman Kerja
    2-4 tahun (relevan 2-4 tahun)
  • Management
    Saya berpengalaman mengelola 1-5 orang
  • Skil
    Hospitality and Customer Service
    Microsoft Office
    POS Systems
    Digital Marketing
  • Bahasa
    English
    Menengah
  • Pendidikan tertinggi
    Sekolah Menengah Atas

Preferensi pencarian kerja

  • Jenis pekerjaan yang diinginkan
    Full-time
    Tertarik bekerja jarak jauh
  • Jabatan pekerjaan yang diinginkan
  • Lokasi pekerjaan yang diinginkan
  • Bekerja lepas
    Non-pekerja lepas

Pengalaman Kerja

Online Customer Service & Deal Maker

07/2019 - 03/2022
2 yrs 9 mos
1. Receive orders and in-depth discussions regarding customer needs, both via message and telephone, quickly and in a friendly manner. 2. Help customers resolve complaints calmly according to company procedures. 3. Perform channel optimization including completing product catalogs and submitting promos to the head of marketing. 4. Work closely with other staff and divisions to ensure orders are processed properly. 5. Enter up to 100 sales orders per day into the POS system.

Cashier/Cooking

12/2018 - 06/2019
7 mos
1. Cooperate with other employees to receive and process orders properly. 2. Keep the equipment and food stall area hygiene & sanitized. 3. Ensure the right product stock every day.

Edukasi

Diploma
Sharia-Compliance Hotel Operations
2017 - 2019