Avatar of Nur Suci Dwi Astuti.
Nur Suci Dwi Astuti
Online Customer Service & Deal Maker
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Nur Suci Dwi Astuti

Online Customer Service & Deal Maker
Graduate from International Hotel Management School, Solo, and experienced as online customer service for more than 2 years. Passionate in helping meet customer needs for company products and services, including for personal and corporate needs. Responsible for selling, channel optimization, and handling complaints, as well as collaborating with other teams and divisions to provide the best service for customers.
CV. Dekayu Indonesia
International Hotel Management School, Solo
Yogyakarta, Indonesia

職場能力評價

專業背景

  • 目前狀態
  • 專業
    客戶支援專員
    客戶成功經理
  • 產業
    飯店
    旅行
    行銷 / 溝通
  • 工作年資
    2 到 4 年 (2 到 4 年相關工作經驗)
  • 管理經歷
    我有管理 1~5 人的經驗
  • 技能
    Hospitality and Customer Service
    Microsoft Office
    POS Systems
    Digital Marketing
  • 語言能力
    English
    中階
  • 最高學歷
    高中職

求職偏好

  • 預期工作模式
    全職
    對遠端工作有興趣
  • 希望獲得的職位
  • 期望的工作地點
  • 接案服務
    不提供接案服務

工作經驗

Online Customer Service & Deal Maker

2019年7月 - 2022年3月
2 年 9 個月
1. Receive orders and in-depth discussions regarding customer needs, both via message and telephone, quickly and in a friendly manner. 2. Help customers resolve complaints calmly according to company procedures. 3. Perform channel optimization including completing product catalogs and submitting promos to the head of marketing. 4. Work closely with other staff and divisions to ensure orders are processed properly. 5. Enter up to 100 sales orders per day into the POS system.

Cashier/Cooking

2018年12月 - 2019年6月
7 個月
1. Cooperate with other employees to receive and process orders properly. 2. Keep the equipment and food stall area hygiene & sanitized. 3. Ensure the right product stock every day.

學歷

High School Diploma
Sharia-Compliance Hotel Operations
2017 - 2019