CakeResume Job Search

Menerima panggilan masuk dari customer dan Menjawab setiap pertanyaan yang diberikan oleh customer. Memberikan informasi terkait dengan produk perusahaan. Menangani setiap complain yang diberikan oleh customer. Melakukan interaksi secara langsung dengan customer untuk memberikan informasi terkait dengan kebutuhan mereka.

1. 確認每日作業可正常執行，降低作業風險。 2. 提供服務予來電查詢之客戶、準客戶、通路夥伴及業務夥伴。 3. 電話線上解決來電者的問題及說明釋疑。 4. 電話外撥執行法令相關規範電訪

1. Attendance and punctuality 依班表排定時間準時到班值機 2. Achieve CAC IB/OB call KPI (Pick up rate/SL/call duration…and etc.) 依公司規定達成各項電話接聽及外撥目標 (接聽率/Service Level/通話時間..等) 3. Provide correct and best solutions for general queries

Job-Desc : Memasarkan/menawarkan produk kepada customer Melakukan penelponan (outbound) kepada customer Melakukan negosiasi dengan customer agar tetap mempertimbangkan penawaran yang diberikan Mencapai target kerja yang diberikan

Collect payments from the customers via communication tools (phone call, WhatsApp) Keep tracking of assigned account to identify outstanding debt Negotiate pay-off deadline or payment plan Doing work based on company and collection regulations Wil be able to achieve the KPI for personal performance and team

析 4.內部與外部客服相關系統操作 5.外部廠商管理 What you will do: 1.管理第三方廠商與客服Call center團隊 2.各客服來源服務(話務/信箱/APP/社群平台…等)回覆處理、追蹤與維運 3.客訴妥

Our client is the leading fintech company in Southeast Asia who is looking for experienced talent to join their firm: Design and Manage all business channels: Direct sale, Call Center (telesales), Store online - to- offline (branch), R&D products Design and implement business strategies, plans, products and procedures Set comprehensive goals for performance and growth for Lending project Establish policies that promote company culture and vision Oversee daily operations of the project and the wo

Ensuring the achievement of sales targets for both modern and traditional channels across various categories such as gadgets/phones, laptops/PCs, electronics, furniture, automotive, e-bikes, etc., in collaboration with our merchants in all cities. Maintaining and effectively managing teams located in all cities. Developing and implementing strategies for manpower fulfillment, including hiring and training suitable personnel to support the sales activities. Overseeing reporting and administrative

Develop add-on program or customizations within ERP product (SAP or Epicor) according to customers’ business needs Test the add-on program according to customers’ needs and expectations Analyze bugs and errors and do corrective actions Conduct final testing to ensure all developed program/add-ons are bugs-free Perform documentations for the customizations/add-on programs as necessary

Collect all document and information from related department. Create audit planning. Prepare audit tools and pre-work papers. Execute audit to all branch. Create audit report.