What does an operations manager do? Broadly speaking, a business operations manager has to well understand the work in each department, coordinate different teams, and improve the efficiency of the process. Moreover, a business operations manager may need to set goals and strategies to reduce costs and generate benefits for the company.
However, if one is an exceptional expert in a specific area, say IT or sales, then he/she will probably become an IT operations manager or sales operations manager, whose duties are more directly relevant to that department. Besides, in different industries such as logistics, a logistics operations manager or a warehouse operations manager may need to have deep inventory knowledge.
Therefore, how to write an operations manager resume if this is such an industry-oriented position? Relevant contents and clear structure is always the primary principle.
How to Build an Operations Manager Resume?
Step 1 : Understand the differences between a CV and a resume.
There are 4 main differences between a Curriculum Vitae (CV) and a resume: content, purpose, length, and design. For academic or medical purposes, it is recommended to use a CV that has longer pages and detailed information about your experience.
On the other hand, if it is for general job-hunting, namely, applying for an operations manager position, creating an operations manager resume is more suitable since it is shorter (usually no more than 2 pages) and includes only relevant information.
Step 2 : Choose the right operations manager resume format.
Typically, you can choose the resume format (chronological, functional, hybrid, and targets resume format) depending on your current status. For example, a target resume format is more recommended for a career changer, while a hybrid resume format is more suitable for a new graduate.
💡 Tips: If you are still uncertain about which format to use for your operations manager resume, it is suggested to adopt the most common type - chronological resume format.
Step 3 : Search for operations manager resume templates and examples online as references.
To gain more inspiration, you can take a look at how others write their operations manager resumes. There is a great deal of operations manager resume examples online.
Step 4 : Tailor your operations manager resume specifically for the position.
Outstanding candidates always know how to tailor their resumes to each company’s specific needs. It does not make sense if a warehouse operations manager resume is the same as a bank operations manager resume.
Step 5 : Craft your operations manager cover letter.
An operations manager cover letter is to vividly tell the employer your passion and qualification for the position of operations manager. Seize the chance to demonstrate who you are and what you can contribute!
Step 6 : Proofread both your operations manager resume and cover letter.
An error-free operations manager resume is one of the basic things to convince the hiring manager that you are a trustworthy and detailed-oriented person. Proofreading by yourself, and asking for your friends to double-check will be helpful.
What to Include on a Resume for Operations Managers?
As we mentioned above, the core principle about writing a good operations manager resume is relevancy and legibility. Thus, no matter what you would like to include in your operations manager resume, consider twice whether it is useful information to the company. There are typically 8 things to put on your operations manager resume:
1. A Profile for an Operations Manager Resume (Personal Information)
It will be a pity if the hiring manager would like to call you for an interview but he/she does not have your contact number or email. Therefore, your operations manager resume profile should include:
- Full name
- Professional title (your current job title)
- Email address (the most important one)
- Phone number
- Address (it is not necessary for freelance or remote working jobs)
On the contrary, your operations manager resume should not include:
- Current salary
- National insurance number/ Social security number
- Gender, nationality, birthday
- Sexual orientation, race, marital status, dependency, and religious belief
💡 Tips: Do note the cultural differences when it comes to job hunting in different areas. Moreover, it is optional to add information like your LinkedIn, CakeResume profile, personal website such as medium, and etc.
2. Operations Manager Resume Headline
A headline is a one-sentence description of your best selling point! Imagine there are more than two hundred operations manager resumes a hiring manager has to read, how can yours stand out? Use a resume headline!
Operations Manager Resume Headline Example
- Sales Operation Manager
“A Trilingual Sales Operations Manager Skilled in CRM and Team Management”
- IT Operations Manager Resume
“A 4-year-experienced IT Operations Manager Specialized in Problem-Solving and System Enhancement Skills”
Remember to capitalize your headline and place it at the top of your operations manager resume (usually right under your name).
3. Operations Manager Resume Summary
An operations manager profile summary is like an extension of your headline. Likewise, the purpose of this section is to indicate your core competency within 2-3 sentences (around 30 to 50 words). One useful thinking way is to imagine you have an elevator pitch, what will you want to present? Add those unique points in your operations manager resume summary!
Operations Manager Resume Summary Example
“A detail-oriented retail operations director with 5+ years of experience in cross-team collaboration. Currently seeking a position as a retail operations manager at ABC company, to optimize the process and generate sales revenue. Lead window display resetting project, which increased sales by 40% within one month.”
4. Career Objective for an Operations Manager Resume
Some people may wonder about the differences between an objective and a resume summary. Unlike an operations manager resume summary statement which emphasizes more on professional experiences, a resume objective is about the career goals related to the position of operations manager. Nevertheless, it is not widely used nowadays unless candidates have fewer experiences (i.e. assistant operations manager resume).
Logistics Operation Manager Resume Objective Example
“Experienced logistics operations manager who is sensitive in numbers, working with 30+ suppliers, and is eager to optimize the product supply chain to enhance the efficiency of transportation and customer satisfaction.”
5. Skills for Operations Manager Resume
There are 4 ways to list your skills. Generally, a simple bullet point list is the most common one. However, remember to demonstrate the skills you listed here in the work experience section, which will increase the credibility of your skills.
Here are some typical operations manager skills for a resume.
- Problem-solving skills
- Leadership skills
- Communication and Negotiation
- Team collaboration
- Decision making
- Enterprise resource planning
- Strategy planning
- Financial knowledge (e.g., budgeting)
- Process improvement
If you have no idea what skills to put on your operations manager resume, check for the job descriptions!
6. Work Experience
In this section, it is recommended to use the reverse chronological resume format and list 3-5 bullet points job descriptions with respect to each career period. You do not need to list all the jobs you did before. Simply list those related to the target position.
Operations Manager Job Descriptions for a Resume
Bank Operations Manager, August 2017 - Present
XYZ Bank. New York
- Managed cross-functional teams with 100+ people, and set performance KPIs to enhance the efficiency of the operational process.
- Revised access policy and optimized verification process to improve the information security of customer’s data, which increased customer satisfaction rate by 30%
- Supervised the daily operation functions such as end-of-year tax reports, ACH returns process, etc.
- The organization, job location, role title, job description, and beginning & end dates are integral elements here.
7. Education in an Operations Manager Resume
If you are writing a senior operations manager resume, this part should be placed after your work experience. Normally, it is proper to include:
- Majors & Minors
- Year of graduation
- School name
- Honors & Awards
8. Additional information in an Operations Manager Resume: Certifications
The certifications will be different depending on the industry you’re trying to get into. For instance, for a logistic operations manager resume or a warehouse operations manager resume, CILT may be a relevant one.
Moreover, language proof may be important for a hotel operations manager or HR operations manager. Remember to put it on your operations manager resume if you have any!
Tips for Writing the Best Operations Manager Resume
Tip 1 : Customise your operations manager resume.
Each company requires different job duties. Therefore, customizing each of your operations manager resumes can enhance your resume quality and uniqueness, distinguishing you from other competitors.
Tip 2 : Use job description keywords in your operations manager resume.
In the headline, summary, skills, and work experience sections, using keywords in the requirements of the job description can make your operations manager resume more applicable to that position, and is also more ATS-friendly.
Tip 3 : Quantify results in your operations manager resumes.
Using numbers to demonstrate your achievements is always more convincing and measurable to the recruiter.
Tip 4 : Choose an ATS-friendly operations manager resume format.
Applicant Tracking Systems (ATS) is a system adopted by big companies to scan resumes automatically. Thus, do note that graphs like line charts, bar charts are not readable on an ATS.
Tip 5 : Write your operations manager resume with action verbs.
Action verbs are the magic to make your operations manager resume alive! Instead of saying, “I lead a team and get a sponsorship,” it looks more powerful if you say, “Lead a 16-member team and Secured $10,000 sponsorship"
Tip 6 : Use LinkedIn to get endorsements of your management skills.
As an operations manager, one of the most crucial skills is management. However, it is an abstract ability that can not 100% be demonstrated on your operations manager resume. Thus, the endorsements from other professionals on Linkedin can be compelling proof to the recruiter about your management skills.
Let's put what you've learned from the article into practice and start making an attractive operations manager resume with us! It's totally free to download resume PDF or share it online.
How to Write a Cover Letter for an Operations Manager Position?
Since the hiring manager read your cover letter in less than 20 seconds, an exceptional operations manager cover letter should be one-page, well-structured contents with these 5 main parts:
- Contact details
Telling the employer about your full name, email address, and phone number is the basic manner when it comes to job hunting.
Search on Linkedin for the hiring manager’s name, and greet him/her in your operations manager cover letter! In this way, you can obviously convince the recruiters you are well-prepared for their company.
Keep asking yourself, “why do I want to enter this company?” In this part, demonstrate your understanding of your preferred company as thoroughly as possible.
This is the most important part of your operations manager cover letter. Motivation refers to what the company has, while qualification is all about what you have - if it is relevant to the company. Hence, pick up the most outstanding skills and experiences you have, and craft them into a moving story that can persuade the recruiter of the expected value you can bring to the company.
At the end of your operations manager cover letter, please do not forget to appreciate the hiring manager for their time and efforts.
Operations Manager Resume Sample
Highly Stress-Resistant Operations Manager Skilled in CRM & Resource Planning and Budgeting
Address: Washington, USA
Operations Manager with 5+ years of experience in strategy development and process optimization. Currently seeking a position as a Business Operations Manager at Smile Ltd., to increase customer retention rate and to develop resource distribution strategy to enhance efficiency. Collaborated with 8+ teams at Joy Corp. to redesign the purchasing process with 50% revenue growth.
Business Operations Manager, Mar 2015 - Present
- Assessed the distribution of resources and reduced cost by 30%
- Adopted automatic inventories system which reduced personnel costs by 80%
- Developed new business strategies and organized relevant training programs with the HR department
Sales Operations Manager, June 2014 - Feb 2015
- Optimized selling process, which reduced cost by 60% but increased revenue by 40%
- Managed a 15-member sales team, formulated performance policies that improved the employee’s satisfaction rate by 50%, and generated 25% growth in sales.
2000– 2014, B.A. in Finance
The Chinese University of HK
- Strategy planning
- Resource planning
- Problem-solving skills
- Team player
- Sales skill
- Internal management
- Language (Mandarin, Cantonese, English)
--- Originally written by Angela Ye ---