Synology’s portfolio of NAS, IPSAN, networking, and surveillance solutions are depended upon by millions of customers in nearly every country around the world. The Technical Support and Service Department is directly responsible for ensuring that our products perform beyond the expectations of our customers.
Providing immediate, concise, and professional customer assistance is our most important responsibility. As a Technical Support Engineer, you will be relied upon by our customers to provide immediate product knowledge. You’ll work closely with our customers to troubleshoot issues, verify that the problem is resolved, and to ensure a pleasant after-sales experience.
You will:
- Provide technical support through different channels, such as live online chat, phone, and emails
- Collect and compile feedback from users
- Need to be able to quickly spot potential trends for issues users experience
- Troubleshoot complex issues often with incomplete information
You are expected to have:
- Fluent in English (TOEIC above 700) and Mandarin
- Ability to work independently and together in a team
- Flexible schedule for occasional weekend shifts (schedule rotates every 1-3 months)
- A passion for data storage and networking technologies
We're targeting candidates with:
- Strong motivation in experiencing new products and technologies
- A passion to experiment and to discover new solutions to problems
- A passion for helping users and having a strong sense of responsibility
Please visit our career portal to apply for this position: http://sy.to/j9qhr
新北市板橋區遠東路1號9樓
群暉科技 (Synology Inc.) 創立於西元 2000年，是一家年輕且充滿活力的公司。Synology 以台灣自有品牌行銷全球一百多個國家，目前已累積超過千萬名使用者，佈建遍及全球各種產業，其中更不乏數千名使用者同時在線的關鍵服務，維繫著許多企業的營運命脈。我們謹慎看待自己對客戶的使命，嚴格要求產品在不同應用環境下皆能穩定且高效地運行，為客戶妥善管理、保護每一份資料。